Fifth Ventricle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our website or services.

Personal Information: When you make a purchase, register a product, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and payment information.

Device Information: When using the Chesto digital stethoscope with our app, we may collect device identifiers, usage data, and technical information to improve our products and services.

Health Data: Our products may process audio recordings of heart and lung sounds. This data is processed locally on your device unless you explicitly choose to share it through telemedicine features.

Website Usage: We automatically collect information about your device and browsing activity, including IP address, browser type, pages visited, and time spent on our website.

To process and fulfill your orders, including shipping and payment processing.

To provide customer support and respond to your inquiries.

To improve our products, services, and website based on user feedback and usage patterns.

To send important updates about your orders, product recalls, or changes to our terms and policies.

To send promotional communications (you can opt out at any time).

To detect, prevent, and address technical issues, fraud, or security threats.

To comply with legal obligations and protect our rights.

We understand the sensitive nature of health-related data. Audio recordings and health data captured by the Chesto stethoscope are processed primarily on your device.

When using telemedicine features, audio data is transmitted securely using end-to-end encryption. We do not store this data on our servers unless explicitly required for the service and with your consent.

We do not sell or share health data with third parties for marketing or advertising purposes.

Healthcare providers using our telemedicine platform are responsible for complying with applicable health data protection regulations.

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Companies that help us with payment processing, shipping, email services, and website hosting. These providers are contractually bound to protect your information.

Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share information with third parties when you give us explicit permission to do so.

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns.

Essential Cookies: Required for the website to function properly, such as shopping cart and login functionality. These cannot be disabled.

Analytics Cookies (Enabled by Default): We use Google Analytics to understand how visitors interact with our website. This tool collects anonymized data such as pages visited, time spent on site, device type, and general location (country/city level). This data helps us improve our website and user experience. Analytics cookies are enabled by default when you visit our site. You can opt-out at any time through our cookie settings below or by contacting us.

Marketing Cookies (Requires Consent): Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies are only activated after you provide explicit consent.

We do not collect any additional personal data beyond what is gathered by these analytics tools, unless you make a purchase or contact us directly.

You can manage your cookie preferences using the settings panel below, or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Access: You have the right to request access to the personal information we hold about you.

Correction: You can request that we correct inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to legal retention requirements.

Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Transaction records are retained for 7 years for tax and accounting purposes.

If you request deletion of your account, we will delete or anonymize your information within 30 days, except for data we are legally required to retain.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Our services are primarily intended for users in India. If you access our website from outside India, please be aware that your information may be transferred to, stored, and processed in India.

By using our services, you consent to the transfer of your information to India and the application of Indian law to any disputes.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@fifthventricle.in

Phone: +91 93275 86968

Address: 701, Vihav Trade Centre (VTC), 30m, Main Canal Road, near Waves Club, Bhayli, Vadodara, Gujarat 391410

For data protection inquiries, you may also reach our Data Protection Officer at the same contact details.